FREQUENTLY ASKED QUESTION

The users can check their MyTeam11 account balance by clicking on the ‘Wallet’ section available in the bottom navigation bar, for a detailed account balance and the most recent transactions on the MyTeam11 application.

Users can add an amount to their MyTeam11 account by using various transaction methods such as UPI, Debit Card, Credit Card, Net banking and different digital wallet services (Paytm, PhonePe, MobiKwik, etc.). In case of any query regarding the amount deposit, users can reach out to us via our Contact Us page.

MyTeam11 uses verified third-party payment gateways that use various security checks to ensure that all the transactions on our website are completely safe and credible.

You don’t need to do anything special; we’ll take care of this during the payment process & ensure you have a hassle-free experience.

MyTeam11 sends you a confirmation email to your registered email address submitted at the time of registering with the app. The email includes Order No. or a Transaction Id of your transaction to further track the transaction.

This usually happens when there is a delay in communication among the parties involved in the transaction primarily from the bank’s end. In such an event, users can reach out to us via our Contact Us page with a screenshot of their card/bank statement affirming that there has been a deduction from the user’s card so that we can check and assist the users with their concerns and queries. The customer support team of MyTeam11 will try to resolve your query as soon as possible.

The account balance of your MyTeam11 User Account will be updated immediately after you have deposited it to your account. In case the balance in your MyTeam11 account is not updated, immediately reach out to us via our Contact Us page.

MyTeam11, first of all, deducts the amount from your Unutilised account followed by your Credit Bonus account, and lastly from your Winnings account to cover the contest entry fee as you join the league.

MyTeam11 Credits (also known as Cash Bonus) can be defined as an amount awarded to users by MyTeam11 under various schemes and promotions on the application. In addition, the users receive MyTeam11 Credits when they sign-up for the application for the first time. The MyTeam11 Credits earned shall expire in 14 days from the day of receiving.

In case you are carrying out a transaction on MyTeam11 and your transaction fails due to certain circumstances and the amount is deducted from your bank account but is not added to your MyTeam11 account, please contact the payment gateway you used for carrying out the transaction. The transaction failure amounts are to be refunded by the payment gateways as we do not receive any payments in case of transaction failure. MyTeam11 Customer Support team will be happy to help you in this situation. Refer Contact Us page for further assistance.

All your Transaction history (including but not limited to Amount Added, Winnings, League Joined, etc.) will only be available for the transactions made in the last 15 days. In case you’ve any query related to any of your transactions please reach our support team within 7 days of the occurrence of the issue.